GetSpeechAnalytic

POST: https://api.exolve.ru/statistics/call-record/v1/GetSpeechAnalytic

{
    "call_id": 7227302459583111000
}

{
  "speech_analytic": {
    "url": "https://example.com",
    "call_id": "7227302459583111000",
    "application_uuid": "80f14680-d069-4aa2-b7b6-e0699231ec17",
    "date_time": "2024-11-08T13:22:40Z",
    "from": "79999999999",
    "to": "79134444444",
    "start_time": "2024-11-08T13:21:39Z",
    "end_time": "2024-11-08T13:22:39Z",
    "conversation_statistics": {
      "speaker_statistics": [
        {
          "channel_tag": "0",
          "total_speech_duration": "19s",
          "total_silence_duration": "19s",
          "speech_ratio": 0.37,
          "speech_speed": {
            "min": 2.65,
            "max": 3.19,
            "avg": 2.87,
            "std": 0.28
          }
        },
        {
          "channel_tag": "1",
          "total_speech_duration": "0.12s",
          "total_silence_duration": "0.12s",
          "speech_ratio": 0.07829268292682927,
          "speech_speed": {
            "min": 2.65,
            "max": 3.19,
            "avg": 2.87,
            "std": 0.28
          }
        },
        {
          "channel_tag": "",
          "total_speech_duration": "0.31s",
          "total_silence_duration": "0.31s",
          "speech_ratio": 0,
          "speech_speed": {
            "min": 1.79,
            "max": 3.19,
            "avg": 2.33,
            "std": 0.27
          }
        }
      ]
    },
    "interrupts_statistics": {
      "speaker_interrupts": [
        {
          "channel_tag": "0",
          "total_interrupts_count": "0",
          "total_interrupts_duration": "0s"
        },
        {
          "channel_tag": "1",
          "total_interrupts_count": "0",
          "total_interrupts_duration": "0s"
        },
        {
          "channel_tag": "",
          "total_interrupts_count": "0",
          "total_interrupts_duration": "0s"
        }
      ]
    },
    "silence_statistics": {
      "total_simultaneous_silence_duration": "0.7s",
      "total_simultaneous_silence_ratio": 0.86,
      "simultaneous_silence_duration_estimation": {
        "min": 0.4,
        "max": 1.23,
        "avg": 0.9,
        "std": 0.8
      }
    },
    "speech_statistics": {
      "total_simultaneous_speech_duration": "11s",
      "total_simultaneous_speech_ratio": 0,
      "simultaneous_speech_duration_estimation": {
        "min": 120,
        "max": 5819,
        "avg": 2369.8,
        "std": 2250.83
      }
    },
    "conversation_summary": {
      "quiz": [
        {
          "request": "1. Оператор был вежливым?",
          "response": "1. Да"
        },
        {
          "request": "2. Оператор был раздражен?",
          "response": "2. Нет"
        },
        {
          "request": "3. Оператор был вовлечен в диалог?",
          "response": "3. Нет"
          }
      ]
    },
    "summarization": {
      "statements": [
        {
          "name": "summary",
          "response": "Клиент и оператор не слышали друг друга из-за плохой связи"
        },
        {
          "name": "operator_keywords",
          "response": "договорились"
        },
        {
          "name": "client_keywords",
          "response": "алло", "не слышу"
        },
        {
          "name": "problems",
          "response": "плохая слышимость"
        },
        {
          "name": "call_results",
          "response": "договорились"
        },
        {
          "name": "call_reason",
          "response": "договорились"
        },
        {
          "name": "theme ",
          "response": "заказ"
        }
    ]
  },
    "classifier_statistics": {
      "classification_results": [
        {
          "classifier": "Эскалация обращения",
          "channel_tag": "0",
          "total_count": "2"
        },
        {
          "classifier": "Эскалация обращения",
          "channel_tag": "1",
          "total_count": "0"
        },
        {
        "classifier": "Эскалация обращения",
        "channel_tag": "",
        "total_count": "0"
        },
          ]
        },
        {
          "channel_tag": "1",
          "text": "все",
          "start_time": "6s",
          "end_time": "7s",
          "classifiers": []
        },
        "transcription": {
           "phrases": [
               {
                   "channel_tag": "0",
                   "text": "Здравствуйте! Позовите старшего по смене.",
                   "start_time": "2s",
                   "end_time": "6s",
                   "classifiers": [
                       {
                           "classifier": "Приветствие",
                           "highlighted_text": "здравствуйте"
                       },
                       {
                           "classifier": "Требует начальника",
                           "highlighted_text": "позовите старшего"
                       },
                   ]
                }
              ]
          },
      }
  }