GetSpeechAnalyticsList

POST: https://api.exolve.ru/statistics/call-record/v1/GetSpeechAnalyticsList

{
    "date_from": "2024-01-15T00:10:00Z",
    "date_to": "2025-01-30T23:59:59Z",
    "application_uuid": "80f14680-d069-4aa2-b7b6-e0699231ec17"
}

{
      "url": "https://example.com",
      "call_id": "7227567342572675072",
      "application_uuid": "80f14680-d069-4aa2-b7b6-e0699231ec17",
      "date_time": "2024-08-09T06:53:38Z",
      "from": "78633035672",
      "to": "79842198158",
      "start_time": "2024-08-09T06:52:16.179Z",
      "end_time": "2024-08-09T06:52:38.931Z",
      "conversation_statistics": {
        "speaker_statistics": [
          {
            "channel_tag": "0",
            "total_speech_duration": "19s",
            "total_silence_duration": "19s",
            "speech_ratio": 0.37,
            "speech_speed": {
              "min": 2.65,
              "max": 3.19,
              "avg": 2.87,
              "std": 0.28
            }
          },
          {
            "channel_tag": "1",
            "total_speech_duration": "0.12s",
            "total_silence_duration": "0.12s",
            "speech_ratio": 0.07829268292682927,
            "speech_speed": {
              "min": 2.65,
              "max": 3.19,
              "avg": 2.87,
              "std": 0.28
            }
          },
          {
            "channel_tag": "",
            "total_speech_duration": "0.31s",
            "total_silence_duration": "0.31s",
            "speech_ratio": 0,
            "speech_speed": {
            "min": 1.79,
            "max": 3.19,
            "avg": 2.33,
            "std": 0.27
            }
          }
        ]
      },
      "interrupts_statistics": {
        "speaker_interrupts": [
          {
            "channel_tag": "0",
            "total_interrupts_count": "0",
            "total_interrupts_duration": "0s"
          },
          {
            "channel_tag": "1",
            "total_interrupts_count": "0",
            "total_interrupts_duration": "0s"
          },
          {
            "channel_tag": "",
            "total_interrupts_count": "0",
            "total_interrupts_duration": "0s"
          }
        ]
      },
    "silence_statistics": {
      "total_simultaneous_silence_duration": "0.7s",
      "total_simultaneous_silence_ratio": 0.86,
      "simultaneous_silence_duration_estimation": {
        "min": 0.4,
        "max": 1.23,
        "avg": 0.9,
        "std": 0.8
        }
      },
    "speech_statistics": {
      "total_simultaneous_speech_duration": "11s",
      "total_simultaneous_speech_ratio": 0,
      "simultaneous_speech_duration_estimation": {
        "min": 120,
        "max": 5819,
        "avg": 2369.8,
        "std": 2250.83
        }
      },
      "conversation_summary": {
        "quiz": [
          {
            "request": "1. Оператор был вежливым?",
            "response": "1. Да"
          },
          {
            "request": "2. Оператор был раздражен?",
            "response": "2. Нет"
          },
          {
            "request": "3. Оператор был вовлечен в диалог?",
            "response": "3. Нет"
          }
        ]
      },
      "classifier_statistics": {
        "classification_results": []
      },
      "transcription": {
        "phrases": [
          {
            "channel_tag": "1",
            "text": "Добрый день! Меня зовут Софья, как я могу вам помочь?",
            "start_time": "1s",
            "end_time": "5s",
            "classifiers": [
               {
                 "classifier": "Приветствие",
                  "highlighted_text": "добрый день"
                }
            ]
          },
          {
            "channel_tag": "0",
            "text": "Алло! Вы меня слышите?",
            "start_time": "7s",
            "end_time": "8s",
            "classifiers": [
               {
                 "classifier": "Проблемы со связью",
                  "highlighted_text": "алло"
                }
            ]
          },
          {
            "channel_tag": "1",
            "text": "Да, вас хорошо слышно.",
            "start_time": "10s",
            "end_time": "11s",
            "classifiers": []
          },
          {
            "channel_tag": "1",
            "text": "Чем я могу вам помочь?",
            "start_time": "13s",
            "end_time": "13s",
            "classifiers": []
          }
        ]
      }
    },
    {
      "url": "https://example.com",
      "call_id": "7227571958240649216",
      "application_uuid": "80f14680-d069-4aa2-b7b6-e0699231ec17",
      "date_time": "2024-08-09T07:11:38Z",
      "from": "78633035672",
      "to": "79842198158",
      "start_time": "2024-08-09T07:10:36.646Z",
      "end_time": "2024-08-09T07:10:50.911Z",
      "conversation_statistics": {
        "speaker_statistics": [
          {
            "channel_tag": "0",
            "total_speech_duration": "19s",
            "total_silence_duration": "19s",
            "speech_ratio": 0.37,
            "speech_speed": {
              "min": 2.65,
              "max": 3.19,
              "avg": 2.87,
              "std": 0.28
            }
          },
          {
            "channel_tag": "0",
            "total_speech_duration": "5s",
            "total_silence_duration": "5s",
            "speech_ratio": 0.11,
            "speech_speed": {
              "min": 1.67,
              "max": 4.68,
              "avg": 2.61,
              "std": 0
            }
          },
          {
            "channel_tag": "",
            "total_speech_duration": "11s",
            "total_silence_duration": "11s",
            "speech_ratio": 0,
            "speech_speed": {
              "min": 3.85,
              "max": 4.68,
              "avg": 4.22,
              "std": 0
            }
          }
        ]
      },
      "interrupts_statistics": {
        "speaker_interrupts": [
          {
            "channel_tag": "0",
            "total_interrupts_count": "0",
            "total_interrupts_duration": "0s"
          },
          {
            "channel_tag": "1",
            "total_interrupts_count": "0",
            "total_interrupts_duration": "0s"
          },
          {
            "channel_tag": "",
            "total_interrupts_count": "0",
            "total_interrupts_duration": "0s"
          }
        ]
      },
      "silence_statistics": {
        "total_simultaneous_silence_duration": "5s",
        "total_simultaneous_silence_ratio": 0.81,
        "simultaneous_silence_duration_estimation": {
          "min": 1180,
          "max": 2560,
          "avg": 1680,
          "std": 764.4
        }
      },
      "speech_statistics": {
        "total_simultaneous_speech_duration": "0s",
        "total_simultaneous_speech_ratio": 0,
        "simultaneous_speech_duration_estimation": {
          "min": 0,
          "max": 0,
          "avg": 0,
          "std": 0
        }
      },
      "conversation_summary": {
        "quiz": [
          {
            "request": "1. Оператор был вежливым?",
            "response": "1. Да"
          },
          {
            "request": "2. Оператор был раздражен?",
            "response": "2. Нет"
          },
          {
            "request": "3. Оператор был вовлечен в диалог?",
            "response": "3. Нет"
          },
          {
            "request": "4. Оператор был эмпатичным?",
            "response": "4. Нет"
          }
        ]
      },
      "summarization": {
        "statements": [
          {
            "name": "summary",
            "response": "Клиент и оператор не слышали друг друга из-за плохой связи"
          },
          {
            "name": "operator_keywords",
            "response": "договорились"
          },
          {
            "name": "client_keywords",
            "response": "алло", "не слышу"
          },
          {
            "name": "problems",
            "response": "плохая слышимость"
          },
          {
            "name": "call_results",
            "response": "договорились"
          },
          {
            "name": "call_reason",
            "response": "договорились"
          },
          {
            "name": "theme ",
          "response": "заказ"
          }
        ]
      },     
      "classifier_statistics": {
        "classification_results": []
      },
      "transcription": {
        "phrases": [
          {
            "channel_tag": "1",
            "text": "Добрый день! Меня зовут Софья, как я могу вам помочь?",
            "start_time": "0.000000001s",
            "end_time": "0.000000001s",
            "classifiers": []
          },
          {
            "channel_tag": "0",
            "text": "Здравствуйте! Меня хорошо слышно?",
            "start_time": "0.000000004s",
            "end_time": "0.000000004s",
            "classifiers": []
          }
        ]
      }
    }
  ]
}